Refund and Returns Policy

At KYRA ROSE, we are committed to delivering high-quality skincare products. Due to the personal nature of skincare and hygiene standards, please review our return and refund guidelines carefully.

1. Returns Policy

For hygiene and safety reasons, we do not accept returns on opened or used products.

We accept returns only if:

• The product is damaged during transit

• You receive the wrong product

• The product is defective

To be eligible for a return:

• The request must be raised within 48 hours of delivery

• The product must be unused and in original packaging

• You must provide clear photos or video evidence of the issue

2. Refund Policy

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method

• Refunds may take 5–10 business days to reflect depending on your bank or payment provider

Shipping charges (if applicable) are non-refundable unless the error was on our part.

3. Exchange Policy

We only replace items if they are:

• Damaged

• Defective

• Incorrectly delivered

We do not offer exchanges for:

• Change of mind

• Skin compatibility concerns

• Fragrance preferences

We recommend performing a patch test before full application.

4. Cancellation Policy

Orders can be cancelled only before they are shipped.
Once dispatched, orders cannot be cancelled.

5. Non-Returnable Items

• Opened skincare products

• Used items

• Gift cards

• Promotional or discounted items (unless damaged or incorrect)

6. How to Request a Return

To initiate a return request, contact us at:

Email: customercare@kyrarose.in
Phone: 8800903063

Please include:

• Order number

• Product name

• Clear images/videos of the issue

• Description of the concern

Our team will respond within 2–3 business days.

7. Important Disclaimer

Skincare results may vary based on individual skin type, age, environment, and sensitivities. KYRA ROSE does not guarantee identical results for all users.

We encourage customers to review ingredient lists carefully and conduct a patch test before use.